Terms of service
General Terms and Conditions (GTC) – NapVibeShop
Last updated: 09 January 2026
1. Scope of Application, Definitions
1.1 These General Terms and Conditions (“GTC”) apply to all orders placed via our online shop.
1.2 A “Consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.
NapVibeShop exclusively addresses consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz – KSchG). Contracts with entrepreneurs are not concluded.
2. Contracting Party, Conclusion of Contract
2.1 The contracting party is:
NapVibeShop
Owner: Deniel Dimov Ivanov
Legal form: Sole trader (small business according to § 6 para. 1 no. 27 Austrian VAT Act – UStG)
Address: Holzackergasse 28, 6900 Bregenz, Austria
Email: support@napvibeshop.com
2.2 The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order.
The technical operation of the online shop, including the checkout and system infrastructure, is carried out via an external e-commerce platform. The contractual relationship regarding the purchase contract exists exclusively between the customer and NapVibeShop.
2.3 By clicking the button “order with obligation to pay,” you submit a binding order. The contract is concluded once we confirm the order by email or dispatch the goods.
2.4 We reserve the right to reject orders, in particular in cases of incorrect information, suspected misuse, or unusual ordering patterns.
2.5 Product availability depends on stock levels and suppliers. If a product is unavailable after the contract has been concluded, we reserve the right to withdraw from the contract. Any payments already made will be refunded immediately.
3. Customer Information, Duties of Cooperation
3.1 You are obliged to provide complete and accurate information, in particular name, delivery address, contact details, and, where applicable, customs- or tax-relevant information.
3.2 Costs, delays, or disadvantages resulting from incorrect or incomplete information provided by the customer (e.g. incorrect delivery address, failure to accept the shipment, refusal of acceptance) shall be borne by the customer to the extent permitted by law and where attributable to the customer. This includes, in particular, return shipping, storage, reshipment, and handling costs.
4. Prices, Taxes, Shipping Costs
4.1 All prices are final prices within the meaning of the Price Indication Regulation.
Due to the application of the small business regulation pursuant to § 6 para. 1 no. 27 Austrian VAT Act (UStG), Austrian value-added tax is not shown.
Where applicable, final prices include import value-added tax collected under the Import One-Stop Shop (IOSS) procedure for shipments with a goods value of up to EUR 150.
4.2 For deliveries falling under the Import One-Stop Shop (IOSS) procedure, the import value-added tax applicable in the destination country is included in the final price and is duly declared and remitted in accordance with the Import One-Stop Shop (IOSS) procedure.
When the IOSS procedure is correctly applied, no additional import VAT or customs clearance fees will be charged to the customer upon delivery.
4.3 For deliveries not covered by the IOSS procedure (in particular where the statutory value threshold of EUR 150 is exceeded, where customer information is incorrect or incomplete, or where deliveries fall outside the scope of the IOSS procedure), additional charges may arise and shall be borne by the customer, unless explicitly stated otherwise during checkout.
5. Delivery, Delivery Time, Transfer of Risk
5.1 Stated delivery times are non-binding estimates and commence only upon dispatch of the goods. International deliveries may be delayed in particular due to transport routes, customs clearance, governmental inspections, or force majeure. No guarantee is given for specific delivery dates.
5.2 Transfer of risk for consumers:
For consumers, the risk of accidental loss or deterioration of the goods passes only upon delivery to the customer or a person authorized to receive the goods.
5.3 Partial deliveries are permitted insofar as they are reasonable for the customer. No additional costs shall arise for the customer as a result.
6. Additional Delivery Charges (Remote Area / Surcharges)
6.1 In individual cases (e.g. remote delivery areas), shipping service providers may impose additional delivery surcharges (“remote fees”).
6.2 Deliveries within Europe (EU):
Any such additional delivery surcharges are fully borne by NapVibeShop.
6.3 Deliveries outside Europe:
Additional delivery surcharges shall be borne by the customer.
6.4 Provisions regarding additional delivery surcharges do not affect the tax provisions set out in Clause 4.
Where deliveries fall under the IOSS procedure, the corresponding tax charges are deemed to be included in the final price and are handled in accordance with the Import One-Stop Shop (IOSS) procedure.
In all other cases, the customer shall bear the applicable charges in accordance with Clause 4.3.
7. Retention of Title
The goods remain our property until full payment has been received.
8. Cancellation Before Dispatch (Order Stop)
8.1 Cancellation is only possible as long as the order has not yet been handed over to a fulfillment or shipping service provider.
8.2 Once the order has been handed over to a fulfillment or shipping service provider, it is deemed processed and cancellation is excluded. From this point onward, only the provisions regarding the right of withdrawal (Clause 10) or statutory warranty rights (Clause 11) shall apply.
9. Payment Methods
The payment methods offered during checkout serve exclusively for technical payment processing.
Regardless of the selected payment method, the purchase contract is concluded exclusively between the customer and NapVibeShop.
External payment service providers (e.g. PayPal or comparable providers) act solely as payment processors. Their terms and conditions apply only to the payment transaction and not to the purchase contract itself.
10. Right of Withdrawal (Consumers)
10.1 Consumers have the right to withdraw from this contract within 14 days without stating any reasons.
10.2 The withdrawal period is 14 days from the day on which you or a third party designated by you takes possession of the goods.
10.3 To exercise the right of withdrawal, it is sufficient to send a clear declaration (e.g. by email) to: support@napvibeshop.com
10.4 Consequences of Withdrawal:
In the event of a valid withdrawal, we will refund all payments received from the customer, including any tax components included in the final price (e.g. import VAT under the IOSS procedure).
We are entitled to withhold the refund until we have received the returned goods or until the customer has provided evidence that the goods have been sent back, whichever occurs first.
The refund will be made no later than 14 days from the date on which one of the aforementioned events occurs.
Unpaid return shipments will not be accepted.
Independently thereof, we reserve the right to claim compensation for any loss in value of the goods in accordance with Clause 10.6.
10.5 Return shipping costs:
The customer shall bear the direct costs of returning the goods.
10.6 Compensation for loss of value:
You are only liable for any loss in value of the goods if this loss results from handling that goes beyond what is necessary to examine the nature, characteristics, and functioning of the goods (comparable to inspection in a retail store).
11. Warranty, Defects, Complaints
11.1 The statutory warranty rights apply.
11.2 Defects must be reported immediately after receipt of the goods and should be documented with appropriate evidence (photos, videos, packaging details) where possible.
11.3 We will decide, within the scope of statutory provisions, whether to remedy the defect, provide a replacement, or issue a refund.
12. Fair Use, External Payment Disputes
12.1 Before initiating external payment disputes (e.g. chargebacks, PayPal cases), we kindly ask customers to contact our customer service in order to seek an amicable solution.
12.2 Abusive or unjustified disputes may, to the extent permitted by law, result in additional review and documentation efforts and may affect future deliveries. Statutory consumer rights remain unaffected.
13. Liability
13.1 Unlimited liability applies in cases of intent, gross negligence, injury to life, body, or health, and in accordance with mandatory statutory provisions (e.g. product liability).
13.2 In cases of slight negligence, we shall only be liable for breaches of essential contractual obligations and limited to foreseeable damages typical for the contract.
13.3 In all other cases, liability is excluded to the extent permitted by law.
14. Force Majeure
In the event of circumstances beyond our control (e.g. natural disasters, pandemics, strikes, governmental measures), delivery periods shall be extended appropriately. Further claims are excluded to the extent permitted by law.
15. Data Protection
Our Privacy Policy applies.
16. Final Provisions
16.1 Should individual provisions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
16.2 Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, to the extent permitted by law.
16.3 For consumers, the statutory rules on jurisdiction apply.
The German version of this document is legally binding. The English version is provided for informational purposes only.
