Refund policy
Right of Withdrawal – NapVibeShop
Latest version: 27/01/2026
1) Withdrawal Information
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
Withdrawal Period
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. by e-mail):
NapVibeShop
Owner: Deniel Dimov Ivanov
Address: Holzackergasse 28, 6900 Bregenz, Austria
E-Mail: support@napvibeshop.com
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
2) Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (standard shipping).
If you chose a type of delivery other than the least expensive standard delivery offered by us, we will only reimburse the cost of the least expensive standard delivery.
The repayment will be made no later than 14 days from the day on which we receive the goods back or you have provided proof that you have returned the goods, whichever occurs first.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees as a result of this repayment.
We may withhold repayment until we have received the goods back or you have provided proof that you have returned the goods.
3) Return of Goods
Return Address
Please contact us before returning the goods so that we can provide you with the correct return address.
Your right of withdrawal remains unaffected by this.
The return must be sent to the return address communicated to you as part of the withdrawal process.
Please contact our support in advance at: support@napvibeshop.com
The return address will be sent to you by e-mail after receipt of your withdrawal.
If the communication of the return address is delayed for reasons for which we are responsible, the return period will be extended accordingly by the duration of this delay.
Unpaid returns or returns with additional costs not authorized by the customer may be refused.
If such shipments are nevertheless accepted, we are entitled to deduct the costs incurred thereby from the amount to be refunded. Any further payment obligation of the customer does not exist.
Return Deadline
You must send back or hand over the goods without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal of this contract.
The deadline is met if you send the goods before the period of 14 days has expired.
Return Costs
The direct costs of returning the goods shall be borne by the customer.
Compensation for Diminished Value
You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that was not necessary to examine the nature, characteristics and functioning of the goods (comparable to testing in a retail store).
Model Withdrawal Form
(If you wish to withdraw from the contract, you may complete this form and send it by e-mail. Use of this form is not mandatory.)
To:
NapVibeShop
Holzackergasse 28, 6900 Bregenz, Austria
E-Mail: support@napvibeshop.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
Ordered on: ____________ / received on: ____________
Name of consumer(s): _________________________
Address of consumer(s): _____________________
E-mail address (optional): ____________________________
Order number: _____________
Item(s) / Product(s): _________________________________
Date: _________________________
FAQ – Withdrawal & Returns (Short)
These FAQ serve only as brief answers to frequently asked questions. The complete and legally binding information can be found on this Right of Withdrawal page above. The model withdrawal form can also be found further up on this page.
1) How can I withdraw?
Send a clear withdrawal declaration by e-mail to support@napvibeshop.com within 14 days of receiving the goods.
(Optional: Use the model withdrawal form above on this page.)
2) How long do I have to return the goods?
After your withdrawal, you have 14 days to return the goods.
3) Where should I send the goods back?
The return must be sent to the return address communicated to you by e-mail (please contact us briefly beforehand).
4) When will I receive my refund?
As soon as the return has been received by us (or proof of return has been provided), we will reimburse the purchase amount in accordance with the withdrawal policy without undue delay and no later than within 14 days, using the original payment method.
The German version of this document is legally binding. The English version is provided for informational purposes only.
