Shipping policy
Shipping & Delivery – NapVibeShop
1. Shipping Area
We deliver to the countries selectable during checkout.
An up-to-date overview of the available delivery countries can be viewed during the ordering process.
2. Shipping Method
Shipping is carried out via international logistics partners.
Depending on product availability and the logistical situation, shipping may take place from different international fulfillment warehouses.
Shipping from non-European warehouses (e.g., Asia) is possible.
For orders containing multiple items, delivery may take place in separate shipments.
3. Processing Time
Order processing (order verification, packaging, handover to the shipping service provider) usually takes:
1–4 business days
This processing time is not part of the delivery time.
4. Delivery Time
The average delivery time is:
7–12 business days after dispatch
This represents an estimated value, not a guaranteed delivery deadline.
International deliveries may be delayed in particular due to the following circumstances:
• international transport routes
• customs clearance
• official inspections
• logistical bottlenecks
• seasonal workload
• weather conditions
• force majeure
In exceptional cases, delivery time may be significantly extended.
Statutory rights in case of delivery delays remain unaffected.
5. Shipment Tracking
A tracking number is provided for the majority of shipments.
Availability, timeliness, and level of detail of tracking information may depend on:
• shipping method
• destination country
• logistics partner used
Tracking information may sometimes be delayed or limited.
This does not constitute a defect of the goods themselves.
6. Undeliverable Shipments
Shipments may be considered undeliverable, in particular in cases of:
• incorrect or incomplete delivery address
• refusal of acceptance
• failure to collect the shipment
• lack of cooperation with customs formalities
If these circumstances are attributable to the customer, return shipping costs or re-shipping costs may arise.
If delivery cannot be completed permanently for reasons attributable to the customer and additional costs arise (e.g., return shipping costs, shipping costs, import duties, or customs fees), we are entitled to offset these costs against any refund claims of the customer.
7. Customs, Import and International Fees
International shipments may be subject to customs inspections.
For shipments falling under the Import One-Stop Shop (IOSS) procedure, the relevant tax charges are included in the final price. When the IOSS procedure is correctly applied, no additional import VAT charges arise upon delivery.
In other cases (e.g., exceeding statutory value thresholds or shipments outside the IOSS scope), additional charges may arise and must be borne by the customer unless explicitly stated otherwise during checkout.
8. Delivery Delays
Delivery delays may occur in particular due to:
• international logistics processes
• customs clearance
• official measures
• force majeure
Claims for damages due to delivery delays are excluded, unless the delay is caused by intent or gross negligence on our part.
9. Partial Deliveries
Partial deliveries are permitted insofar as they are reasonable for the customer.
No additional shipping costs will arise for the customer as a result.
10. Transfer of Risk
For consumers, the risk of accidental loss or accidental deterioration of the goods passes only upon handover to the customer or to a person authorized to receive the goods.
Legal Notice:
The German version of this Shipping & Delivery policy is legally binding. The English version is provided for informational purposes only.
